Choosing a water treatment company is a big decision that can have far-reaching effects on your business. When shopping for a company to partner with, it’s a good idea to have a basic game plan before beginning. Here are three steps to take before signing off on a treatment plan.
1. Educate Yourself
If you aren’t familiar with your needs, you might go looking for the wrong services when searching for wastewater treatment companies. Some of the basics you should know to include what equipment will need service and what the equipment manufacturer suggests for treating the water. You should also know maintenance schedules and how much it will cost your company if the equipment has unexpected downtime. This will help you eliminate options that aren’t the right fit for your business.
2. Review Proposals
Find out what is involved in each potential contract. You need to know how often the service will send technicians, what your payment options are and whether the termination clause will work with your business. You might find that a cheaper service will schedule fewer visits or implement restrictive payment options, for example. Weigh the pros and cons to make sure you’re getting a good deal.
3. Question Customer Service
A big differentiator in any service industry is how they deal with their customers. A salesperson might be able to make the company sound better than it is, but the dedicated customer service representatives can give you a much clearer idea of what it’s like to work with a particular company. One way to test out their level of service is to call with a set of theoretical questions or issues that could occur. The way the representative treats you is typically a good indicator of whether you want to continue working with that business.
Once you’ve completed these three groundwork-laying steps, you’ll be in a much better position to find a good water treatment service at a great price.